Changelog
What's new in ReplyMill — recent features, improvements, and fixes.
Customer health: know who's about to churn before they do
ReplyMill now scores every customer's support experience nightly — sentiment trend, escalations, and negative volume — and warns you in Slack and on your dashboard when someone is trending toward the door.
Read updateAI drafts now learn your team's voice
Every reply you send teaches ReplyMill how your team actually talks to customers. New drafts pull in your past replies to similar questions as style references — so drafts sound more like you with every week you use it.
Read updateAnalytics: first response time, resolution time, and volume by signal
A new Analytics page answers "how do we know it's working?" — median first response and resolution times, thread volume broken down by bug / request / general, and sentiment, each compared against the previous period.
Read updateConnect multiple support inboxes to one ReplyMill
Forward from as many support@ addresses as you want. Each gets its own verification, its own Reply-To on outbound, and a heads-up when forwarding stops flowing.
Read updateRe-tag the type or team of any thread — and it moves in Slack
When a signal lands in the wrong channel or with the wrong team, fix it from the web details panel or right inside Slack. The thread moves to the correct channel and the new team gets @-mentioned.
Read updateAsk @ReplyMill anything in Slack
Mention @ReplyMill in any channel and get answers from your team's customer support history — feature requests, bugs, response patterns, and counts.
Read updateSite-wide SEO & AEO foundation
Sitemap, robots.txt, llms.txt, Open Graph, and structured data are now live across every marketing page. New comparison pages, an integrations hub, and this changelog.
Read updateSlack app uninstall handling
When a workspace uninstalls the ReplyMill Slack app, we now disconnect cleanly so threads don't try to post into a dead channel.
Read updateProduct preview and home page polish
The home page now shows what the product actually looks like, plus accessibility, screenshot, and copy improvements throughout.
Read update