Added
- Analytics page — a new Analytics item in the sidebar opens a full dashboard of your support metrics: median and p90 first response time, median and p90 resolution time, volume by signal (bugs vs feature requests vs general questions, stacked per day), inbound/outbound email volume, and customer sentiment.
- Period-over-period deltas — every headline number is compared against the equal-length period before it, so instead of a lone "2.1d" you see "median resolution 2.1d, ↓ 50% vs the previous 30 days." Green means improving, red means slipping.
- 7 / 30 / 90-day windows — switch the range with one click; every chart and delta recomputes for the window you pick.
- Dashboard preview — the four headline KPIs now live on your dashboard too, with the same deltas and a compact volume-by-signal strip. Click any of them to jump into the full Analytics page.
Why it matters
Response and resolution times are the numbers your customers feel and the ones you get asked about — by your team, your investors, and yourself. Volume by signal tells you what is eating your support time: a bug spike looks very different from a wave of feature requests, and now you can see which one you're having this week.
How to use it
- Open Analytics in the sidebar, or click any stat card in the Analytics section of your dashboard.
- First response time starts accruing from the first reply you send through ReplyMill; resolution time from marking a thread resolved. If you've been replying and resolving all along, your history is already there — nothing to turn on.