Back to changelog

AI drafts now learn your team's voice

Every reply you send teaches ReplyMill how your team actually talks to customers. New drafts pull in your past replies to similar questions as style references — so drafts sound more like you with every week you use it.

Added

  • Drafts that reference your real replies — when ReplyMill polishes an engineer's draft, it now finds the most similar questions you've answered before and uses the replies you actually sent as style references. Your greeting style, phrasing, and sign-off carry over; content that doesn't apply to the new question doesn't.
  • Learning from your edits — every time you adjust an AI draft before sending, ReplyMill records what changed. That feedback compounds: the more replies you send, the closer first drafts get to what you would have written.

Why it matters

Generic AI support replies all sound the same — polite, wordy, and nothing like your team. Because ReplyMill sits in your actual reply flow, it sees the ground truth other tools never get: the difference between what the AI suggested and what a human chose to send. Day-one drafts are good; month-three drafts are yours.

How to use it

Nothing to turn on. Draft replies the way you already do — from the Slack review modal or the web composer — and edit freely before sending. The style matching starts working automatically once you've sent a few drafted replies, and keeps improving from there.